Hello Agu
Delete account
This is the HelloAgu app page. Data operator: Чекрыгин Андрей Дмитриевич. Contact: support+helloagu@ejjjik.com.
1. How to delete your account in the app
- Open settings: on the web - the sync card, on mobile - the Settings tab.
- Press Delete account and confirm.
- You sign out at once, the same email stops working.
2. How to request deletion without sign-in
- Write from your account email to support+helloagu@ejjjik.com with subject Delete account.
- Tell us the account email and whether family data should go too.
- We reply within 30 days and confirm deletion.
3. What gets deleted
- email, password hash, login sessions;
- your membership in every family;
- family data: child profile, diary, vaccinations, documents, doctor visits, food tracker, invites - if you are the last member;
- if the family has other members, their data stays with them, only your access goes.
4. What stays and for how long
- server technical logs - up to 30 days, then auto-removed;
- brute-force protection by IP - only while needed for security;
- data on your device (browser or phone) - until you press Clear data on this device or remove the app.
5. Partial deletion without deleting the account
You can keep the account: download a copy, clear the device, delete family data from the server (owner), or leave someone else family.