Hello Agu

Delete account

This is the HelloAgu app page. Data operator: Чекрыгин Андрей Дмитриевич. Contact: support+helloagu@ejjjik.com.

1. How to delete your account in the app

  1. Open settings: on the web - the sync card, on mobile - the Settings tab.
  2. Press Delete account and confirm.
  3. You sign out at once, the same email stops working.

2. How to request deletion without sign-in

  1. Write from your account email to support+helloagu@ejjjik.com with subject Delete account.
  2. Tell us the account email and whether family data should go too.
  3. We reply within 30 days and confirm deletion.

3. What gets deleted

  • email, password hash, login sessions;
  • your membership in every family;
  • family data: child profile, diary, vaccinations, documents, doctor visits, food tracker, invites - if you are the last member;
  • if the family has other members, their data stays with them, only your access goes.

4. What stays and for how long

  • server technical logs - up to 30 days, then auto-removed;
  • brute-force protection by IP - only while needed for security;
  • data on your device (browser or phone) - until you press Clear data on this device or remove the app.

5. Partial deletion without deleting the account

You can keep the account: download a copy, clear the device, delete family data from the server (owner), or leave someone else family.